Privacy Policy

Last updated: 20 July 2026

B&B Solar Power Solutions SA (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law. This Privacy Policy explains what information we collect when you visit solarpowersolution.co.za or place an order with us, how we use it, and the rights you have.

1. Who we are

B&B Solar Power Solutions SA
Company Registration: 2015/077106/07
VAT Number: 4060277664
Address: 10 Leadwood House, Cedar Square, Bonza Bay Road, East London, Eastern Cape, 5241, South Africa
Email: sales@solarpowersolution.co.za
Telephone: +27 71 065 8119 | Mobile / WhatsApp: +27 68 145 9358

We are the responsible party (data controller) for the personal information processed through this website.

2. Information we collect

We collect information that you provide to us and information collected automatically when you use our website, including:

• Identity and contact details – your name, email address, telephone or mobile number, delivery and billing address, and (for businesses) company name.
• Order and transaction information – the products you buy, order value, delivery details and correspondence with us.
• Payment information – payments are processed by secure third-party payment providers. We do not store your full card details on our servers.
• Quote and enquiry information – details you submit through our Get a Quote or Contact forms, such as your location, property type, system requirements and budget.
• Technical and usage data – your IP address, browser type, device information, pages visited and how you interact with our site, collected through cookies and similar technologies.

3. How we collect your information

We collect personal information directly from you when you place an order, request a quote, contact us, create an account, subscribe to marketing, or otherwise interact with us. We also collect certain information automatically through cookies and analytics tools when you browse the website.

4. How we use your information

We use your personal information to:

• process, fulfil and deliver your orders and provide quotes;
• take payment and prevent, detect and investigate fraud;
• communicate with you about your order, delivery, returns and support enquiries;
• provide customer service and technical or product-sizing advice;
• send you marketing communications where you have agreed to receive them;
• improve our website, products and services; and
• comply with our legal, tax and regulatory obligations.

5. Payment processing and security

All payments made through our website are processed over secure, encrypted (SSL) connections by reputable third-party payment gateways and financial institutions. We do not receive or store your complete card or banking details. Please review the privacy and security terms of the payment provider used at checkout.

6. Sharing your information

We do not sell your personal information. We share it only where necessary with:

• Couriers and logistics partners – to deliver your order to your chosen address;
• Payment providers – to process your payment securely;
• Service providers – such as website hosting, IT, email and analytics providers who process data on our behalf under confidentiality obligations;
• Authorities – where required by law, regulation or legal process.

7. Cookies and tracking

Our website uses cookies and similar technologies to make the site work, remember your preferences, analyse traffic and, where permitted, support marketing. You can control or disable cookies through your browser settings, although some features of the site may not function properly without them.

8. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet accounting, tax, warranty and other legal requirements, after which it is securely deleted or anonymised.

9. How we protect your information

We take appropriate technical and organisational measures – including SSL encryption, access controls and secure hosting – to protect your personal information against loss, misuse and unauthorised access, alteration or disclosure.

10. Your rights under POPIA

Subject to applicable law, you have the right to:

• request access to the personal information we hold about you;
• request that we correct or update inaccurate or incomplete information;
• request that we delete your information where there is no legal reason to keep it;
• object to the processing of your information or withdraw consent; and
• unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at sales@solarpowersolution.co.za.

11. Marketing communications

We will only send you marketing messages where you have consented or where permitted by law. Every marketing email includes an option to unsubscribe, and you may opt out at any time by contacting us.

12. Children’s privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

13. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised date shown above.

15. Contact us and complaints

If you have any questions about this policy or how we handle your information, contact us at sales@solarpowersolution.co.za or +27 71 065 8119. You also have the right to lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.