Refund and Returns Policy

Last updated: 20 July 2026

At B&B Solar Power Solutions SA we want you to be completely satisfied with your purchase. This policy explains when and how you can return an item, cancel an order, and receive a refund or replacement. It applies to purchases made through solarpowersolution.co.za and is aligned with the South African Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA).

1. Summary

• Cooling-off period: 7 days to cancel an online order under ECTA.
• Returns window: Unused items in original condition may be returned within 7 days of delivery.
• Faulty goods: Covered for up to 6 months under the CPA, plus any manufacturer warranty.
• Refund timeframe: Approved refunds are processed within 7 to 14 business days.

2. Your right to cancel (cooling-off period)

Under Section 44 of the ECTA, you may cancel an online order within 7 calendar days of receiving the goods, without penalty and without giving a reason. The item must be unused and returned in its original, resalable condition and packaging. You are responsible for the cost of returning the goods, after which we will refund the purchase price. This cooling-off right does not apply to goods that are made, customised or specially ordered to your specifications.

3. Standard returns (change of mind)

If you change your mind, you may return an eligible item within 7 days of delivery provided that it is:

• unused, uninstalled and in its original condition;
• in the original, undamaged packaging with all accessories, manuals and free items included; and
• accompanied by valid proof of purchase (order number or invoice).

Change-of-mind returns may be subject to a handling or restocking fee, and the cost of return delivery is for your account.

4. Non-returnable items

For health, safety and technical reasons, the following cannot be returned for a change of mind (this does not affect your rights in respect of faulty goods):

• items that have been installed, used, wired or commissioned;
• products made to order, custom-configured or specially imported at your request;
• cut-to-length cable, consumables and clearance or “as-is” items; and
• products with broken security seals where the seal is essential to the product.

5. Faulty, damaged or incorrect items

Please inspect your order on delivery. If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos and your order number. In line with the CPA, if goods are found to be defective within 6 months of delivery, you are entitled to have them repaired, replaced or refunded at no charge. We will arrange collection of faulty or incorrectly supplied items at our cost.

6. Manufacturer warranties

Most products we supply carry a manufacturer’s warranty (typically 1 to 10 years depending on the item). Warranty claims outside the 6-month CPA period are handled in accordance with the relevant manufacturer’s terms. We will assist you in logging and processing any valid warranty claim.

7. How to request a return or report a problem

To start a return or report a fault:

• Email sales@solarpowersolution.co.za or WhatsApp +27 68 145 9358 with your order number and reason for return.
• Include clear photos if the item is damaged, faulty or incorrect.
• We will respond with a return authorisation and instructions before you send anything back.

Please do not return goods without first contacting us, as this may delay your refund or replacement.

8. Return shipping costs

Where the return is due to our error or a defective product, we cover the cost of collection or return delivery. For change-of-mind or cooling-off returns, the return shipping cost is for your account.

9. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are made to your original payment method (or by EFT) within 7 to 14 business days. Refunds cover the price of the returned goods; original delivery charges are refunded only where the return is due to our error or a defective product. Any applicable restocking fee will be deducted from change-of-mind refunds.

10. Exchanges

If you would prefer to exchange an item for a different model or size, contact us and we will advise on availability, price differences and the exchange process.

11. Order cancellations

You may cancel an order that has not yet been dispatched for a full refund. If your order has already shipped, it will be treated as a standard return once you receive it.

12. Delivery

We deliver nationwide across all nine South African provinces. Orders over R10,000 qualify for free delivery using code BBSPS26. Delivery timeframes are confirmed per order and depend on your location and stock availability.

13. Contact us

For any return, refund, warranty or delivery query, contact B&B Solar Power Solutions SA:

Email: sales@solarpowersolution.co.za
Telephone: +27 71 065 8119 | Mobile / WhatsApp: +27 68 145 9358
Address: 10 Leadwood House, Cedar Square, Bonza Bay Road, East London, Eastern Cape, 5241